“Amplitude plugin skills — now available by default in Claude & Cursor”Claim evidence: source page
What it actually means
The AI plugin is pre-installed but needs extensive tuning and manual review to be useful in support workflows.
How to test it
The Support Signal Audit tracking AI suggestion acceptance vs. manual overrides
▶4 hidden assumptions
- Support teams have clean, consistent event data
- Manual review processes are acceptable to catch AI errors
- Integrations with ticketing systems are pre-configured or easy to build
- Support agents will adopt AI suggestions without workflow disruption
Roast: Pre-installed AI still needs human babysitting before it earns support trust.