csmam· customer-success-platform
Catalyst
Last reviewed: 2026-05-23
Our take
Catalyst was the credible mid-market Gainsight alternative — then the 2024 Totango acquisition reshuffled the deck. New combined entity is investing but customers are wary of consolidation pricing. We recommend new buyers evaluate Vitally first; consider Catalyst if you're already Salesforce-heavy and want native integration.
Who it's for: Salesforce-native mid-market CS orgs.
Pricing
Custom
Custom. ~$10k-$30k/year for SMB. Enterprise tier higher.
As of 2026-05-23
Try it
Visit Catalyst →Features
- Health scoring + flags
- Customer 360 views
- Playbooks
- Renewals + Revenue dashboard
Pros
- Salesforce-native architecture
- Lower price than Gainsight
- Solid renewal workflows
Cons
- Acquired by Totango (2024), product roadmap consolidating
- UI less polished than Vitally
- Less PLG-friendly
Integrations
SalesforceHubSpotSnowflakeSlackIntercomSegmentAmplitudeMixpanel
Alternatives
Updated 2026-05-23. We don't test every claim hands-on; pricing and feature data scraped live from vendor pages. Independent — no vendor PR.