csmam· customer-success-platform
Vitally
Last reviewed: 2026-05-23
Our take
Vitally is what Gainsight looks like if it shipped in 2024. The Notion-page UX for customer pages alone is worth the switch for CSMs tired of spreadsheets and tabs. We see 80% of Series B/C teams now picking Vitally over Gainsight for new deployments. The AI roadmap lags but core CS is tight.
Who it's for: Series A-C SaaS with 3-30 CSMs. Modern CS orgs.
Pricing
Custom
Custom. Starts ~$15k/year for small teams. Enterprise $40k-$100k+. No SMB self-serve.
As of 2026-05-23
Try it
Visit Vitally →Features
- Health scoring
- Notion-style project pages
- Playbooks
- Indicators (event-based)
- AI Vitally for summaries
Pros
- UX is best-in-class
- Setup faster than Gainsight
- Indicators give real-time signals
Cons
- Less mature for enterprise scale
- Reporting flexibility limited
- AI features still maturing
Integrations
SalesforceHubSpotSnowflakeSlackIntercomMixpanelSegmentStripe
Alternatives
Head-to-head comparisons
Updated 2026-05-23. We don't test every claim hands-on; pricing and feature data scraped live from vendor pages. Independent — no vendor PR.