Gainsight alternatives (2026)
5 alternatives to Gainsight, each reviewed independently. Every row shows entry pricing, who the tool is for, and which Gainsight capabilities it does not carry — so the trade-off is visible before you book a demo.
Every Gainsight alternative we review
| Alternative | Category | Roles | Entry price | Who it's for | What you give up vs Gainsight |
|---|---|---|---|---|---|
| CatalystGainsight vs Catalyst → | Customer success platform | CSM, AM, REVOPS | from $0 | Salesforce-native mid-market CS orgs (5–20 CSMs) that want renewal-tied health scoring without Gainsight pricing, and that can tolerate post-merger roadmap ambiguity. | Email sequencing, Lead scoring |
| ChurnZeroGainsight vs ChurnZero → | Customer success platform | CSM, AM, REVOPS | from $0 | Tech-touch CS teams managing 100+ accounts per CSM, PLG SaaS with broad SMB/mid-market customer bases, and orgs that want in-app + email orchestration without buying a separate engagement tool. | CRM writeback, Email sequencing, Health scoring, Lead scoring, Surveys / NPS |
| PlanhatGainsight vs Planhat → | Customer success platform | CSM, AM, REVOPS | team $20 per month | Data-mature CS orgs at Series C and above with a RevOps or CS Ops owner, customers in Snowflake or BigQuery already, and a revenue motion (renewals + expansion) that needs to share a data model with success workflows. Also the EU default when data residency matters. | CRM writeback, Email sequencing, Lead scoring, Surveys / NPS |
| PylonGainsight vs Pylon → | Customer success platform | CSM, AM, SE | Pro $99 per seat / month | B2B SaaS using shared Slack or Microsoft Teams channels with customers for support and CS conversations. Best fit for teams of three to thirty CSMs, AMs, and solutions engineers where engineering handoff to Linear or Jira is part of the workflow. | CRM writeback, Email sequencing, Lead scoring, Surveys / NPS, Warehouse sync |
| VitallyGainsight vs Vitally → | Customer success platform | CSM, AM, REVOPS | from $0 | Series A–C SaaS with 3–30 CSMs, modern CS orgs tired of Gainsight UX, teams running on HubSpot or Salesforce with usage data in Amplitude/Mixpanel/Pendo. Strong fit for product-led companies where CSMs need product usage context on every account. | Nothing we confirmed |
Capability data is derived from each tool's own review. A blank means unverified, not unsupported.
Questions buyers ask
- What are the best Gainsight alternatives?
- We review 5: Catalyst, ChurnZero, Planhat, Pylon, Vitally. All sit in customer success platform or are named as alternatives on our Gainsight review.
- How much do Gainsight alternatives cost?
- Published list prices across these alternatives run from $20 to $99. None of them confirms a free tier.
- What does Gainsight do that its alternatives may not?
- On Gainsight we confirmed CRM integration, CRM writeback, Email sequencing, Health scoring, Lead scoring, Slack integration, Surveys / NPS, Warehouse sync. The table below shows which of those each alternative does not carry.